Refund and Return Policy for CoralPerfumes.in

(Under the license of Coral Perfumes Trading LLP)

At CoralPerfumes.in, we strive to provide you with the finest fragrances and ensure your shopping experience is seamless. However, if you are unsatisfied with your purchase, this policy outlines the conditions and process for returns and refunds.

1. Eligibility for Returns

You can request a return for products purchased from CoralPerfumes.in under the following conditions:

• The return request is initiated within 7 days from the date of delivery.
• The product is unused, unopened, and in its original packaging, with all labels, tags, and accessories intact.
• The item is not a customized, personalized, or final sale product.

2. Non-Returnable Products

The following items cannot be returned or refunded:

• Products purchased during clearance or promotional sales.
• Gift cards or vouchers.
• Products that have been used or tampered with.

3. Refund Policy

If your return is approved, refunds will be processed under these terms:

• Refund Method: Refunds will be credited to the original payment method used during the purchase.
• Processing Time: Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• Non-Refundable Charges: Shipping fees, if applicable, are non-refundable.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery by contacting our customer care team at:

• Email: operations@coralperfumes.com
• Phone/WhatsApp: +91 95629 00055
  Please include photographs or videos of the product as proof. After verification, we will arrange for a replacement or refund at no additional cost.

5. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer support team with your order details and reason for return.
2. Approval: Once your return request is approved, you will receive instructions for shipping the product back to us.
3. Shipping: Ship the product to the address provided by our team. Ensure the product is securely packed to avoid damage during transit.

Note: Customers are responsible for the return shipping costs unless the product was received damaged, defective, or incorrect.

6. Exchange Policy

Exchanges are allowed under the following conditions:

• The exchange request is made within 7 days of delivery.
• The item is eligible for return as per the conditions above.
• Exchanges are subject to stock availability.

If the replacement product costs more than the original, you will be required to pay the difference.

7. Important Notes

• Coral Perfumes Trading LLP reserves the right to reject returns or refunds that do not meet the policy criteria.
• This policy applies exclusively to purchases made on CoralPerfumes.in.

Contact Us

For any assistance regarding returns or refunds, please contact us at:

• Email: operations@coralperfumes.com
• Phone/WhatsApp: +91 95629 00055

Your satisfaction is important to us, and we are committed to resolving your concerns promptly and efficiently.